Friday, June 11, 2010

Need help; Windows 7 system freezes after it sits inactive for a while?

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CNET Reviews
June 11, 2010
Need help; Windows 7 system freezes after it sits inactive for a while?

Dear CNET members,

Happy Friday, folks! Every week we get a great deal of answers from our members to help one another solve tech questions. However, I do have a favor to ask from those who submit questions to be included in each week's newsletter Q&A: We need details, and lot of it! If you are submitting a question, please provide as much detailed information about your situation, such as computer make, tech specs, operating system, technical abilities, etc. The more specific details you can provide, the easier it is for our members to help you out. And if you see your question being presented, jump in the discussion thread and be a part of the conversation--we won't bite and we'd all love to hear from you directly, especially to follow up on what worked or didn't work. Now let see if we can help Harry with his Windows 7 system that just frequently freezes after it sits inactive for a while.

Well, Harry, a few details were left out in your question that could've come in handy for our members to help guide you in the right direction, but no worries, a whole lot of different recommendations were provided. After reading through the discussion thread, it seems that quite a few folks have run into this behavior as well, so you're not alone. As with this type of behavior, there can be a multitude of items that can cause this issue; it could stem from incompatible software, BIOS that need updating or setting change, a corrupt screensaver, or incorrect power management settings, just to name a few. We even got a few funny responses. Here's one. And another.

One of the most mentioned quick fixes by our members is to simply set your Windows power options to never go to sleep. This way, when your system is not being used, it will not go into hibernation mode or standby mode. However, this quick bandage fix doesn't address the root of the problem, which will require a bit more investigation on your end. I picked a few member answers for you to go through in the Q&A, but give all your fellow members answers a read. Good luck! Have great weekend folks and thank you all for your contributions.


Cheers!
- Lee


Got suggestions? Send me an e-mail: messageboards@cnet.com

Lee Koo
Lee Koo
CNET Community manager
Last week's question
Need help; Windows 7 system freezes after it sits inactive for a while?
QuestionI have a problem that is bothering me to no end. I guess not seeing it in front of you or being able to connect with my PC I would think it might be a challenge. But at this point maybe you can give me a few suggestions. I am running a fresh install of Windows 7 Pro. I have 3GB of RAM and I have 2 hard drives on my system. Every once in a while if I let my PC sit inactive and come back to do something, with it at the desktop or with a browser open, I will have to click my mouse three or four times and then my system comes to a complete halt and freezes--forcing me to turn the power off and restart my system. It goes through the process of loading Windows and asks me if or how I want to start my system, I always choose normally and not in safe mode. My question or problem is when and why my PC will freeze? What can I do, where can I look? Any suggestions would be greatly appreciated. I have checked my device manager and everything is OK and no yellow warning marks. Maybe throw it out to the members/readers and maybe I'll get something or maybe you'll have an idea or two. I certainly would appreciate any help I can get.

-- Submitted by: Harry W. of Philadelphia, PA

AnswerFeatured member solutions
for last week's question:

 "Windows 7 freeze "
-- Submitted by: waytron

 "We need more information Harry "
-- Submitted by: charleswsheets

 "Power management "
-- Submitted by: chlpatent

 "Sounds like BIOS setting needs changed "
-- Submitted by: glen271

 Read all member contributions

 Thanks to all who contributed!

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Check out next week's question:
Can I create my own Windows 7 recovery disc without all the bloatware?
Next week's question I recently purchased an HP desktop PC to replace an old Dell. It came with Windows 7 and, unfortunately, a lot of bloatware came preinstalled on it. I would like to do a clean Windows 7 install. The only disks I have for the operating system are the recovery disks that I created from the factory install partition. Unfortunately, it installs not only the Windows 7 operating system, but also reinstalls all of the bloatware.

I have seen utilities that will create a Windows XP install disk from an existing installation. I would like to do the same for Windows 7. Are any of your readers aware of a way to create a Windows 7 only reinstall disk from the existing system installed on a Windows 7 machine? If there are, can you please recommend them and tell me why you recommend them? Are these types of utilities simple to use and reliable? Please let me know if there any things I should made aware of about these utilities before I proceed. Thanks for you help.

-- Submitted by: Rick Z.

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